We're here to help.
Have a question or running into an issue? Reach out — we respond fast.
Contact support
Email us at support@napcue.com — we aim to respond within 24 hours.
Please include your device model and iOS version so we can help you faster.
Common questions
How do I cancel my subscription?
Open the App Store → tap your profile → Subscriptions → NapCue → Cancel. Your access continues until the end of the billing period.
Can I export my data?
Yes. Go to Settings → Account → Export Data. You'll receive a CSV of all logged activities.
How do I add a caregiver?
Go to Settings → Family → Invite Caregiver and enter their email. Free accounts support 1 invite; Premium supports unlimited.
My predictions don't seem accurate yet — is that normal?
Yes. Predictions typically become meaningful after 3–5 days of consistent logging and reliable within 2 weeks. Keep logging!